A1.Yes, you can cancel your order after placing it.

Please contact us directly at “customer@oda-online.shop”. However, please contact us as soon as possible after purchase for cancellation, as we cannot accept cancellations after shipment or once the shipment is ready.

Contact: customer@oda-online.shop

A2.We can add or remove items from your order if your order has not shipped yet. Send us an email to let us know how you would like to modify your order.

In the event that your order has already shipped out, we unfortunately cannot modify your order.

Contact: customer@oda-online.shop

A1.We accept PayPal, Visa, Mastercard and American Express credit cards. We also accept Google Pay, Apple Pay, and Shop Pay.

A1. Our item prices do not include import taxes.

We apologize for the inconvenience, but it is difficult to confirm the exact import tax amount before shipping, so if you would like to confirm the exact import tax amount before shipping, we recommend contacting your local shipping carrier office or customs office.

The price shown does not include such items as VAT, import duty, tax and other unpredictable charges against middleman and agents.

In case of these unexpected charge needed in the due course, these charges should be paid by the customers.

A2. Due to shipping regulations out of our control, we cannot claim orders as gifts at customs.

A1.Our shipping days are Monday through Friday, and we ship every day except Saturday, Sunday, and national holidays.

After completing your order, it will be shipped from our warehouse in Nagoya or Hyogo JAPAN.

A2.We ship using DHL or FedEx.
We apologize for the inconvenience, but please note that it is not possible for the customer to specify the delivery carrier.

A3. Yes, the shipment can be tracked after it is shipped. After shipping from our warehouse, we will provide you with a DHL or FedEx tracking number.

DHL tracking: https://www.dhl.com/jp-en/home/tracking.html

FedEx tracking: https://www.fedex.com/en-jp/tracking.html

A4. After shipping from our warehouse is complete (after updating the tracking number), your order will arrive according to the schedule below.

However, the arrival schedule is an estimate, so please confirm the shipping carrier's tracking status for the exact expected arrival date and time.
◾️DHL tracking: https://www.dhl.com/jp-en/home/tracking.html
◾️FedEx tracking: https://www.fedex.com/en-jp/tracking.html

・United States West Coast Cities: 1-2 days
・Outside United States West Coast cities: 2-3 days
・North America excluding United States: 3-4 days
・Central America: 3-4 days
・East Asia: 1-2 days
・Southeast Asia: 2-3 days
・Central Asia: 3-5 days
・Oceania: 3 to 5 days
・Western Europe: 3-5 days
・Eastern Europe: 5-7 days

A5. Unfortunately, due to shipping carrier regulations, we are unable to deliver to PO Box.

A6. Unfortunately, due to shipping carrier regulations, we are unable to deliver to APO/FPO.

A7. Shipping costs are added based on the weight of the ordered items and vary by country of delivery.

We will automatically weigh the items in your cart and display the final shipping cost.